The View

Privacy Policy

We value your privacy very highly. Please read this Privacy Policy carefully before using this Website (the "Website") operated by Brave Toys Pty Ltd, a(n) Company formed in Australia, with an Australian Business Number of 13 622 284 333, Brave Toys (EU) Limited, a(n) Company formed in Ireland with European Registration Number 733636 and Brave Toys India Private Limited, a(n) Company formed in India with PAN AAMCB2310D ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What information we collect and store

We collect and store any and all information that you enter on this Website.

We are not required to collect this information by a law, court order, nor by a tribunal order. We combine or link the personal information that we hold about you.

Note that we use your personal information for the purposes of profiling and automated decision making. Please see the “Your Rights” section below for more information regarding exercising your privacy rights related to profiling and automated decision making.

Please note that these third parties will store your personal information that has been provided to them.

How we protect your personal information

We have implemented the following measures to protect and safeguard your personal information:

  • Using SSL encryption or other secure technologies when receiving or sending personal information beyond internal networks
  • Having comprehensive written security policies and procedures
  • Screening (e.g. performing background checks) all employees with access to personal information
  • Training our employees on best security practices
  • Requiring our employees to sign confidentiality agreements
  • Implementing and monitoring intrusion prevention and detection systems (e.g. anti-virus software)
  • Maintaining up-to-date software and safeguards

Sale of your information

We do not sell your personal information.

Please see the “Your Rights” section below for more information about exercising your privacy rights regarding sales of your personal information.

Bona fide loyalty program

As prescribed by the Colorado Privacy Act, we have established a bona fide loyalty program for our customers. This program uses the following categories of personal information: identifying information, financial information, commercial information, internet or other electronic activity, consumer profiling, and sensitive personal information.

Please note that the bona fide loyalty program requires your sensitive personal information for the program due the following reason(s): Our systems are unable to identify the user and apply the loyalty program if we do not retain the user's information..

We may share the personal information that is collected about you through the bona fide loyalty program with the following categories of third parties: advertising networks, content management systems, customer management systems, data analytics providers, data linking platforms, email service providers, financial transactions processors, fraud prevention services vendors, hosting providers, operating systems and platforms, website/application development and design vendors, shipping companies, social networks, and subsidiaries.

Please note that if you exercise your right to delete your personal information, we will no longer be able to offer you the bona fide loyalty program. We will not be able to offer you the bona fide loyalty program because Our systems are unable to identify the user and apply the loyalty program if we do not retain the user's information..

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website sets cookies. Please visit our Cookie Policy to learn more about what cookies we set, why we set them, and how to change your cookie settings.

Children's privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform them that they cannot use this Website.

Analytics programs

This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt-out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/. This Website also uses the following additional analytics program(s) to collect information about you and your behaviors: Meta Platform, Pinterest, TikTok, YouTube, Microsoft suite, Odoo ERP, Seek, Indeed, LinkedIn, Klaviyo.. To learn how to opt-out, please visit the website(s) of the analytics program(s) listed. You can also opt out of cookies by using our cookie consent banner.

Complaints

You have the right to lodge a complaint regarding our collection, use and sharing of your personal information by contacting us at the following contact information:

David Alexander
Managing Director
+618 6146 6212
support@connetixtiles.com

Australia

Any such complaints must first be addressed to us in writing as required by Australia Privacy Act 1988 S 40(1A). We will respond to all complaints within a reasonable time (usually 30 days). If you are not satisfied with our response to your complaint, you may then lodge a complaint with the Office of the Australian Information Commissioner by following the steps on this Lodge a Privacy Complaint (Australia) page.

Accountability

The following person is accountable and responsible for our privacy practices and procedures:

David Alexander
Managing Director
+618 6146 6212
support@connetixtiles.com

Australia

You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. Residents of Canada may also lodge a complaint with the Office of the Privacy Commissioner of Canada by visiting this File a Privacy Complaint (Canada) page or calling 1-800-282-1376. Residents of Quebec may also lodge a complaint with the Office of the Privacy Commissioner of Quebec by filling out this Quebec Privacy Commission page or calling 1-888-528-7741.

Location of data processing

All data processing activities undertaken by us take place in Globally.

Third-party websites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Do Not Track

Do Not Track (“DNT”) is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support DNT. You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.

Transferring data

We may transfer your personal information for processing to Globally. This means that your information may be processed outside of your country of residence and it may be accessible to law enforcement and national security authorities of that country and jurisdiction. Please note that we use standard contractual clauses, additional safeguards, and adequacy decisions to transfer data.

Questions

If you have any questions about this Privacy Policy, please contact us at support@connetixtiles.com.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website.

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Return Policy

We hope you love every item you receive from CONNETIX, but if you would like to return your item(s) for any reason we are more than happy to help. The following conditions do apply:

Disclaimer:

CONNETIX at their discretion have the right to reject returns outside the return period or items which are returned that have been used and not in their original condition (including all original product packaging).

We take immense pride in the quality of our tiles and a lot goes on behind the scenes at CONNETIX to ensure that all our products are free of any manufacturing or other defects, but sometimes on rare occasions mistakes are made and items slips through our quality control processes. We understand this can be less than ideal and therefore appreciate the opportunity to work with you to resolve any matters on a case by case basis.

Products are considered faulty if they are received damaged, or if they break within 30 days of receiving your order. Warranty does not apply if damage is caused by:

If you receive a faulty or damaged item simply email support@connetixtiles.com. Please ensure your email includes the following information

- We will aim to respond to your request for assistance within 3 business days. If needed we may request additional photos/videos before a resolution can be proposed. All concerns are reviewed on a case by case basis.

CONNETIX will do its best to offer like for like replacement for any tile that they deem unplayable, damaged or faulty.

Due to the nature of the material our tiles are made from they can sometimes become marked during the manufacturing or packing processes. These slight imperfections are somewhat unavoidable and if they do not affect the playability of the tile they may not necessarily be considered for replacement.

If replacements / exchanges or returns are being conducted due to CONNETIX sending out the wrong item or a faulty or damaged item, CONNETIX will cover all shipping costs involved.

Please do not send your item back to CONNETIX without contacting us first via support@Connetixtiles.com. The returns process will then be emailed directly to you based on your location.